• Reduce Patient Wait Times

• Improve Service Recovery

• Enhance Facility Appearance

Awarix promotes excellence in customer service since all entities are held accountable by measuring service and wait times in real-time. Administrators can view or be alerted to delays in service response times and patient wait times and then make the appropriate operational decisions.

Enterprise Patient Tracking
Awarix tracks inpatients and outpatients throughout the enterprise by utlilizing several different types of location tags that can be placed on the patients’ clothes or worn by patients like a watch. This makes serving the location needs of both inpatients and outpatients simple for staff to manage and comfortable for patients to wear. The patient tracking information is collected and displayed in real-time on the Awarix Patient Care Communication Boards as well as preserved for operational and analytical reporting. For example, as a patient is moved from a med-surg unit to radiology, nurses and doctors can see in real-time where the patient has gone or if the patient is in transit.

Patient Wait Time Monitoring and Alert System
The Awarix KPI Monitor allows management to monitor and analyze patient wait times in real-time. Awarix shows how long patients are in the wait area, pre-procedure area, procedure area, and the estimated time before they leave the unit. Users can drill-down into areas for real-time or historical analysis. Units can set goals for patient wait times. In addition, if there were delays in a unit (i.e. radiology) staff would be prompted to document the reason for the delay such as equipment failure or understaffing. Alarms in the system would then prompt for immediate action and also create a valuable record of patient throughput issues. Hospitals that use Press Ganey to measure and improve patient satisfaction will find the Awarix KPI Monitor to be an invaluable tool for managing programs designed to help raise scores.

Service Wait Time Monitoring and Alert System
Response times to patient requests, transportation and environmental service orders can be tracked in real-time. The KPI Monitor can also produce alarms that prompt for managerial action if service response time goals are not met. For example, if the goal for stat-cleans of 15 minutes is not met, managers are notified and the room-status color flashes on the Patient Care Communication Boards alerting other staff and management of the delay. The Awarix KPI Monitor makes administration aware of potential problems and delays that could result in substandard patient care and poor customer service.

Patient Complaint Notification System
Awarix monitors patient complaints in real-time. Closed-loop management of patient complaints can then be implemented, dramatically improving patient satisfaction. When a patient calls in a complaint, a red “S” appears over the room until a charge nurse or other staff has addressed the patient’s issue. Awarix allows administration to simply and effectively manage the resolution of patient complaints.